what are the differences between intercom and zendesk

This makes things more complicated for both parties involved, and it’s not an efficient use of time or resources if you need to solve complex technical issues. There are a few good integrations that offer cobrowsing — including our solution, Fullview. You can host your knowledge center and support articles on Intercom. Hosting your help center on Intercom means that it can be leveraged in an integrated way across all the functions you use Intercom for.

what are the differences between intercom and zendesk

With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. LiveAgent is a fully-featured help-desk software that offers a great alternative to Crisp.

Need a dedicated customer experience team ready to support your brand?

Intercom can bring the most value to companies with a high volume of customer queries. Intercom’s customers span all industries including financial services, eCommerce, and tech. Front offers many different integrations, including Asana, Aircall, Shopify, Salesforce, Shipamax, Calixa, and many others. Luca Micheli is a serial tech metadialog.com entrepreneur with one exited company and a passion for bootstrap digital projects. He’s passionate about helping companies to succeed with marketing and business development tips. You probably want to choose an Intercom alternative that integrates well with big names in social media—Facebook, Instagram or WhatsApp for example.

what are the differences between intercom and zendesk

If you need to load data in one direction, from Intercom to Zendesk or vice versa, you can use Skyvia import. For loading data in both directions, Skyvia offers powerful data synchronization. Skyvia offers powerful visual editors which allow precise mapping configuration to quickly configure your data migration or synchronization between Intercom and Zendesk. We are helping e-commerce brands to provide an fantastic customer service experience. In addition, they can monitor multiple processes at the same time and make necessary updates from a single center.

Cons of Zendesk

Circling back to the previous point, once you have a clear outline of the features and functionalities you require, do a deep dive into different solutions, and what they offer and at what price. Of course, we don’t recommend choosing something just because it is cheap, but remember that help desk software should be a helper, not a huge burden on your company’s budget. When choosing a Zendesk alternative, don’t give in to peer pressure and go with the “big guy”.

what are the differences between intercom and zendesk

Of course, Intercom’s messaging capabilities also make it easy for clients to connect with agents when necessary. Productboard is a product management tool that helps you create and communicate your product strategy. Zoho is a company that offers both customer relationship management software and Help desk software. Team package starts at $14 per agent per month and includes unlimited chats, a few triggers, and some additional customization options. Professional plan starts at $29 per agent per month and includes unlimited triggers, the ability to add operating hours, and chat reports. The enterprise plan starts at $59 per agent per month and includes every feature – from real-time monitoring to 24/7 live chat support to skills-based routing.

Zendesk vs. Intercom: An Overview

Intercom doesn’t offer session replays, which are an essential tool if you want to understand how users are actually behaving in your product. Session replays are video-like recordings of user sessions in your web app. Even though Intercom doesn’t offer this feature natively, there are integrations for it — including ours — which we’ll delve into shortly. Intercom allows you to establish long-term relationships with your customers through email, live chat, push notifications, and a variety of other communication channels. It also includes the functionality to create a knowledge base for clients so they can find answers on their own.


ThriveDesk is simple to use and set up, which makes it ideal for small businesses (eCommerce and SaaS) looking for a less expensive Zendesk alternative. This Zendesk replacement will assist you with connecting customer data, support channels, and your support personnel. The Kayako service is a suitable Zendesk alternative for all sizes and types of companies, especially eCommerce.

Intercom pricing

Customer support agents can give detailed explanations through a video chat with their customers in just one click. The AI-powered customer service chatbots give assistance immediately and can be customized to fit the unique look of your business. This customizable application on this software offers a unique experience for each business. This includes everything from marketing campaigns to the flexible cloud contact center.

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The software even includes “collision detection,” which ensures multiple agents are not trying to answer the same call. Another benefit of Freshdesk is that the documentation and information produced by an agent or customer can be easily uploaded “on the fly” to the software’s knowledge base. Freshdesk’s key features include email, social media, and live chat support requests — all consolidated into a single-view inbox. In this blog post, we will explore some of the best alternatives to Zendesk that cater to specific business needs. Whether you’re an e-commerce company, a small business, a SaaS startup, or a growing customer support team, we have identified a range of Zendesk alternatives for you.

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Gorgias is an excellent option for small businesses that use Shopify, as this software is focused on eCommerce and small businesses. However, Gorgias is set apart from the competition thanks to its integrations with BigCommerce, Shopify, and Magento. HappyFox is a popular all-in-one solution for a business’s help desk software needs. HappyFox allows users to support their clients via social media, live chat, email, and phone.

What is Intercom use for?

An intercom, also called an intercommunication device, intercommunicator, or interphone, is a stand-alone voice communications system for use within a building, small collection of buildings or portably within a small coverage area, which functions independently of the public telephone network.

Why Zendesk is better than Intercom?

Zendesk is billed more as a customer support and ticketing solution, while Intercom includes more native CRM functionality. Intercom isn't quite as strong as Zendesk in comparison to some of Zendesk's customer support strengths, but it has more features for sales and lead nurturing.

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